FAQs
Do you ship within Egypt?
Yes! We deliver to all governorates across Egypt.
How long does delivery take?
Typically, 2–5 business days, depending on your location.
Do you offer same-day or next-day delivery?
May be available in Cairo & Giza for select products (shown at checkout).
How much is shipping?
Shipping fees are calculated at checkout based on location and order size.
What payment methods do you accept in Egypt?
Cash on Delivery (COD), debit/credit cards, and Apple Pay.
Is online payment secure?
Yes — payments are processed through secure, trusted gateways.
How can I track my order?
You can track your order through your account on the website or by contacting customer service.
What is your return policy?
Returns are allowed only if the product is damaged, incorrect, or defective on arrival. Submit your request within 48 hours of delivery, unused/unopened, and in the original packaging.
How do I request a return or exchange?
Message us with your order number and the reason. Our team will guide you through the process.
